Returns and refunds

The right of withdrawal is regulated in accordance with Legislative Decree 206/2005 if the customer-consumer (a person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a VAT number reference) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a communication to within 14 calendar days of receipt of the goods.

In case of return, the product (s) must be sent to:


Via Della Shoah 31, 80070 Bacoli (NA) Italy

and must report the accompanying invoice number.

The only cost charged to the customer is the shipping costs to return the product and the outward shipments of the product / s purchased.

N.B .: Customers who purchase with a VAT number cannot exercise the right of withdrawal.

  • Withdrawal method

The right of withdrawal is subject to the following conditions (Article 67 of the Italian Consumer Code): if the goods have been delivered on, the consumer is required to return them according to the methods and times foreseen in the contract. The deadline for returning the goods shall not exceed  ten working days from the date of receipt of the goods. For the purposes of the expiry of the return due date, the product is considered returned once it is consigned to the carrier. For contracts concerning the sale of goods, if the goods have been delivered, the integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods are returned in a normal state of conservation, and that they have been kept and possibly used with diligence. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article, are the direct costs of returning the goods to the sender, where expressly provided for in the contract. If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the trader is required to reimburse the sums paid by the consumer, including the amounts paid as a deposit. The refund must be free of charge, in the shortest possible time and in any case within 14 calendar days from the date on which the professional became aware of the exercise of the right of withdrawal by the consumer. The amounts are refunded within the terms if they are actually returned, sent or re-credited in a currency not later than the expiry of the previously indicated term. In the event that the payment was made by means of bills, if these have not yet been presented for collection, they must be returned. Any clause that provides for limitations on the reimbursement of the sums paid as a result of exercising the right of withdrawal is void. If the price of a good or service, which is the subject of a contract referred to in this title, is fully or partially covered by a credit granted to the consumer, by the professional or by third parties based on an agreement between them and the professional, the credit agreement is considered terminated by law, without any penalty, in the event that the consumer exercises the right of withdrawal in accordance with the provisions of this article. The professional is obliged to communicate to the third party granting the credit that the consumer has exercised his right of withdrawal. Any sums paid by the third party who granted the credit for the payment of the goods or services up to the moment in which he becomes aware of the consumer’s exercise of the right of withdrawal are reimbursed to the third party by the professional, without any penalty, without prejudice the payment of accrued legal interests.


For further information, it is possible to consult the legal text available on the Italian Ministry of Economic Development.

scroll top