The sales prices indicated are expressed in euros excluding VAT, without shipping costs. These are always charged to the customer and are invoiced at the time of order validation, as an additional to the selected products. NOVERB DESIGN SRLS reserves the right to change prices without notice and to change shipping prices at its discretion, but undertakes to apply the prices in force and to explicitly display prices and shipping costs, as indicated on the site, when ordering. Any refunds are always made by NOVERB DESIGN SRLS through the payment system used to make the purchase (Pay Pall or bank transfer). Conditions subject to Italian Legislative Decree 206/2005.
Invoices are automatically sent to the customer in pdf format, to the email address indicated when ordering.
The customer has the only contact person for any complaint or for any problem relating to both the order phase and the after-sales phase NOVERB DESIGN SRLS. Any refunds are made by NOVERB DESIGN SRLS through the payment system used to make the purchase (Pay Pall or bank transfer). The refund will be made no later than 10 working days.
NOVERB DESIGN SRLS, to ensure proper service to its customers, guarantees the receipt and acceptance of purchase orders until 17.00 from Monday to Friday; orders received after this time, as well as those received on Saturday, Sunday or other public holidays, will be considered received on the first working day following the order. Any decreases in working hours and / or interruptions of the sales services in particular periods of the year (such as the summer months) which could cause an extension of delivery times, will be communicated at the time of the order, and will be at the discretion of the Customer proceed or not to confirm according to the times indicated.
The moment of delivery of the goods, the customer must check:
- the number of packages delivered corresponds to what is indicated in the shipping document
- the packaging is intact and not altered even in the closing tapes
In the event of tampering and / or breakages, the Customer must immediately contest the shipment and / or delivery by placing the writing “RESERVE FOR DAMAGED PACKAGING” on the copy of the delivery document to be returned signed to the courier.
The customer is required to report any damage within 7 (seven) days of receipt of the goods, by e-mail at firstname.lastname@example.org.
For each order, the customer is required to specify at least one telephone number to allow the express courier to contact him in case of difficulty in delivery; if the delivery is not successful due to reasons not attributable to NOVERB DESIGN SRLS or to the express courier for more than 5 consecutive days, the order will be considered canceled and the Customer will be charged for the costs of custody as quantified by the express courier.
All products sold by NOVERB DESIGN SRLS are covered by the manufacturer’s conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/2002. In order to benefit from the warranty assistance, the Customer must keep the invoice (or the transport document) that he will receive via e-mail in PDF format.The 24-month warranty is reserved for the private Consumer (person who purchases the goods for purposes not referable to one’s professional activity, or make the purchase without indicating a VAT number on the order form). In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment, intact consumables, manuals, cables , etc…); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; the affixing of labels or adhesive tapes directly on the original product packaging must be avoided in all cases.
All shipments of products will be rejected to the Sender (with costs to be paid by him):
- Not including original packaging, accessories and manuals
- Received with inadequate external packaging and therefore damaged during transport: the Warranty does not cover damage due to the non-use of the original packaging and adequate external protective safety packaging not authorized by the service center.
Conventionally the Customer is excluded from any right to compensation for damages or indemnities as well as any contractual or non-contractual liability for direct or indirect damage to people and / or things.
- Transport insurance
Upon receipt of the package, it is necessary to check that the courier’s packaging is intact and not cut and / or tampered with. Otherwise, it is likely that the package was opened during shipping and that the contents were stolen.
If you accept a tampered package, there is no possibility of making a complaint.
In case of suspected tampering or missing package, it is possible to accept the goods with specific reserve (indicate the reason). The customer is required to report any damage within 7 days of receipt of the goods. We inform you that according to the DLGS 22/5/1999 n. 185, the goods travel at the risk and peril of the recipient, NOVERB DESIGN SRLS is not responsible for any theft or damage.
For completeness of information, here is an extract from the law decree that regulates this topic:
EXTRACT OF THE DLGS 22/5/1999 n. 185 ON CONTRACTS CONCLUDED AT A DISTANCE “The commercial transactions of sale and purchase are governed by these conditions of sale as per current Italian legislation. The Supplier carries out shipments to the Customer with selected express couriers and the goods travel free of charge with transport costs and risks borne entirely by the Customer. These expenses and other charges possibly related to the transport and / or shipment of the products are calculated and detailed in the order confirmation and on the purchase invoice. Upon receipt of the goods at their home, the customer must verify the integrity of the packages. In the event of discrepancies and / or discrepancies, the Customer will be responsible for refusing the parcel, under penalty of forfeiture, to assert their rights in this regard. “.
- Right of withdrawal
NOVERB DESIGN SRLS recognizes the right of withdrawal:
Pursuant to Legislative Decree 206/05, if the customer is a consumer (i.e. a person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number on the order form), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following paragraphs. The Customer can exercise the right of withdrawal within 10 working days from the date of receipt of the goods, by sending an e-mail to the address email@example.com. When the withdrawal notice arrives, NOVERB DESIGN SRLS will promptly communicate to the customer the instructions on how to return the goods which must take place within 10 working days of authorization, indicating the reasons for which it exercises this right and contain the following information :
- a) order number for which the right of withdrawal is exercised
- b) the will to withdraw from the purchase contract
- c) detail of the items for which the right of withdrawal is exercised
- d) copy of the purchase document: the accompanying invoice or receipt
- e) customer’s phone number
- f) Customer’s bank details: ABI, CAB, Current Account and holder, Credit institution
If the requirements expressed in points a, b, c, d, e, f are missing; the Customer cannot exercise the right of withdrawal.
The Customer undertakes to store, keep and return the products purchased in the state of origin in terms of quality and quantity, including every package and accessory (any certificates, guarantees, manuals, etc.). NOVERB DESIGN SRLS will take care of verifying compliance with the above requirements. Returned goods must be sent to the address of the selling company: NOVERB DESIGN SRLS Via Della Shoah 31, 80070 Bacoli (NA) Italy. Shipping costs are charged to the customer. The refund to the Customer will take place after the effective control of the goods for which the right of withdrawal has been exercised, by personnel in charge of NOVERB DESIGN SRLS. The right of withdrawal does not apply to products where the original packaging is missing, which must be complete and complete with every accessory supplied (including manuals, guarantees, certificates, etc.).
- Sales contract
The customer can only purchase the products, as per the electronic catalog on the website www.noverb-design.com. existing at the time of sending the order. NOVERB DESIGN SRLS in this regard communicates that the images and technical data, none excluded and / or excepted, accompanying the product sheet displayed, must not be considered by the customer as complete and exhaustive of the characteristics but may therefore be slightly different for size, color and accessories or other.
For all that has been communicated and accepted by the customer so far, no responsibility can be attributed, for various reasons to NOVERB DESIGN SRLS.
The correct receipt of the order is confirmed by NOVERB DESIGN SRLS by reply via email, sent exclusively to the email address communicated by the customer. This confirmation message will re-propose all the data entered by the customer who undertakes to verify its correctness and to communicate, no later than 2 days. subsequent, any corrections. Only later will NOVERB DESIGN SRLS, having verified the actual availability of the goods as well as the accuracy of the customer data, send by e-mail the definitive acceptance of the contract, which only from this moment must be considered concluded and stipulated between the parties in all respects by law.
By placing the order on the website www.noverb-design.com the customer declares to have read the conditions of sale, the proposed payment methods as well as the entire purchase procedure and also declares to accept them without reservation and to to have received exhaustive information in this regard. Furthermore, with express reference to art. 3 and 4 of Legislative Decree 185/89 the customer will receive, via e-mail, all the information necessary for the identification of the seller that the customer is required, at his expense, to keep together with the e-mail of acceptance of the contract.
In the event that the customer should return the purchased products for legitimate reasons, he must arrange for shipment within the terms established and exclusively at the registered office of NOVERB DESIGN SRLS.
The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and will in no case and in any way be transferred to third parties.
NOVERB DESIGN SRLS guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 30.06.03.